Shipping policy

Shipping Policy

Thanks for shopping with kiarelys.com. To keep track of your order, contact service@kiarelys.com so we can provide you the order’s tracking number.

We offer delivery in the United States.

Order Processing Time

It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service. Generally, orders are shipped within 25±5 business days of order confirmation/payment. Orders made on the weekends might experience a slight delay. Our warehouse operates from Monday to Friday during standard business hours, except on holidays. In such instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping Cost & Transit Time

Total Delivery Time = Processing Time + Shipping Time (depending on your location)

Tracking

• You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
• Tracking information may take 48 to 72 hours to update.
• If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email service@kiarelys.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

• We can cancel your order for you if you contact us in time after your purchase and before your item's shipment. Once your payment is finished and the parcel is shipped out, the order can no longer be canceled. If you are eligible for a refund, we will process it once we receive the returned item.
• Orders cannot be canceled once the package has been shipped out.

About Tax

In rare cases, orders may be subject to customs fees charged by your government, not our site. You will be responsible for these charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Please contact your local customs office for more information about customs fees, duties, and taxes.

Email: service@kiarelys.com